Best Practices Event of the Year

Our conference brings together senior executives and businesses leaders from leading organizations.

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What You Can Expect to Learn

Our unique program, built on case studies of top-performing companies, examines how Digital World Class™ organizations reduce costs, create added value, and thrive in adversity when others struggle.

The conference showcases the experience of senior business executives in finance, procurement, supply chain, human resources, information technology and global business services, as well as insights from The Hackett Group’s nearly 20,000 benchmarking studies and our work helping leading businesses.


Top Reasons to Attend

Leverage the experience of your peers. Our conference provides ways to learn from the practical experiences of others, including case studies and connections with like-minded colleagues.

Access the full breadth of research and expertise. Obtain relevant research from The Hackett Group, including the latest data, metrics and models aligned with your job function.

Gain excellent value for the level of intensive education. Take advantage of nearly 13 hours of practitioner sessions and networking with thought leaders and colleagues.

Obtain immediate return on investment. Learn about cost-saving technologies, ways to expand your delivery capabilities, and real-world examples that yield actionable next steps, including best practices, transformation blueprints, automation approaches, and more.

Check in and get inspired. Getting out of the office lets you focus on tough problems in the most efficient way possible – fully immersed in an expertise-rich, how-to environment.


Our Speakers

Ajay Anand

Ajay Anand

Senior Vice President Global Services Strategy and Transformation, Johnson & Johnson
Brett Howard

Brett Howard

Senior Vice President, Global Head of Third-Party Risk Management, Chubb
Adriene McCoy

Adriene McCoy

Senior Vice President and Chief Human Resources Officer, Baptist Health South Florida
Jim Reid

Jim Reid

Author and Former Chief Human Resources Officer, Rogers Communications
Marc Smernoff

Marc Smernoff

Executive Vice President and Chief Financial Officer, Americold

Agenda

  • Wednesday, October 19


  • Thursday, October 20


  • 9:00 AM - 9:15 AM
    Where
    Salon 2 & 6

  • 9:15 AM - 10:00 AM
    In the battle to tame inflation, a slowdown is imminent, but with adversity comes opportunity. Chris Brennan will share the confluence of factors impacting business today – and why this slowdown will require a different approach. He will reveal what businesses can do now to position strategically for growth as well as the size of the opportunity.
    Where
    Salon 2 & 6

  • 10:30 AM - 11:15 AM
    Americold is in the process of a technology-enabled transformation rooted in the finance function but extends well beyond. In this session, you will learn the issues and root causes that the organization experienced while navigating 40+ acquisitions and the challenges of running 230+ cold storage facilities globally during the pandemic. The challenges and opportunities related to data, the promise of true technology enablement, and how to best prepare an organization for successful transformation. Additionally, the potential for today’s technology promise – to unlock and redefine the role of finance professional from data worker to analytic decision-supporter to the business – will be discussed.
    Where
    Salon 2 & 6

  • 10:30 AM - 11:15 AM
    Legacy local working practices and standards, multiple systems and sources of data, a complex yet undefined set of third parties, increasing regulatory scrutiny and requirements, and distributed and even undefined accountabilities – Chubb has to overcome all of these challenges on its journey to create and operationalize a single, common enterprisewide third-party risk management framework across the 54 countries where it conducts business. In this session, the speaker will share Chubb’s multiyear commitment to design, build, and deploy a third-party risk management program, including the principles being applied, technology implemented, and phased deployment approach to more effectively identify, measure, mitigate, and manage the risks associated with the use of third parties.
    Where
    Plaza 2 & 3

  • 10:30 AM - 11:15 AM
    Where
    Salon 3 & 4

  • 10:30 AM - 11:15 AM
    Human resources (HR) at Baptist Health South Florida was on a journey before the pandemic to increase functional capabilities in support of rapid organizational growth. The crisis accelerated these efforts because every area and process in HR was strained and transformation was required. HR had to define who we are, why we exist and what we expect from our team. In this session, learn how we evolved the HR service delivery model to include a technology-enabled HR service center, HR project management expansion, core team competency building and hybrid workforce enablement.
    Where
    Plaza 1

  • 11:30 AM - 12:15 PM
    What does it take to build a high-performance culture and successfully lead organizations through tremendous growth? In this session, Jim Reid – recognized as one of the 50 Best Executives in Canada in 2021 and appointed to the Forbes Coaches Council in 2022 – will share the five timeless principles that the best leaders understand to help their companies outperform. His presentation will bring together some of the best research on high performance from over 30 years of observing what top executives do differently to create a winning employee experience that delivers value to customers and shareholders. Jim’s new book – Leading to Greatness – is a must read for all leaders.

  • 12:30 PM - 1:00 PM
    Our new Market Intelligence Service is changing the evaluation paradigm – focusing on outcomes instead of features, functions and scale – using our revolutionary Hackett Excelleration Matrix™. The Hackett Group has defined world-class performance for decades, and now we bring that same measurement discipline to solution providers. Join Michel in this special session to learn about the matrix and our vision for the future.
    Where
    Plaza 1

  • 1:30 PM - 2:15 PM
    Learn how CHS, a Fortune 100 global agribusiness leader, led their procurement transformation with Coupa. Will Buckley, strategic program manager at CHS, will share his firsthand experience on the company’s journey, including challenges, decision-making process, lessons learned and success metrics. You will learn how to rethink your business spend management strategy, best practices to transform procurement and how to consolidate disparate data into a single platform. This is an inspiring story that will have you rethinking your business spend management strategy for 2023 and beyond.
    Where
    Plaza 2 & 3

  • 1:30 PM - 2:15 PM
    Finance transformation is a cultural shift in the business, including a greater investment in technology, people, process and data. Today’s modern finance leaders are delivering vital efficiencies, insights and value, turning around their department’s reputation from cost center to profit center, and becoming strategic advisors to the business. In this session, join Sidetrade to unlock the value of the finance department; empower your team with data-driven insights; and transform your organization into a forward-looking, proactive, and dynamic player that leverages order-to-cash as a strategic advantage.
    Where
    Salon 3 & 4

  • 1:30 PM - 2:15 PM
    Where
    Plaza 1

  • 2:30 PM – 3:15 PM
    In this session, Tom Willman will discuss what Digital World Class performance looks like by the numbers, and how finance executives are investing in strategic priorities such as analytics and talent management, while making smart cost reductions that will allow them to pursue revenue growth opportunities regardless of the adversity they may encounter in the future.
    Where
    Salon 2 & 6

  • 2:30 PM – 3:15 PM
    In this session, Christopher Sawchuk and Kurt Albertson will discuss what Digital World Class performance looks like by the numbers, and the complex challenges facing procurement executives as they encounter increased costs and scarcity of supply, while architecting a more sustainable and diverse supply base. To thrive, Digital World Class leaders are investing in strategic capabilities even in the face of inflation, recession, geopolitical turmoil and tightening labor supply.
    Where
    Plaza 2 & 3

  • 2:30 PM – 3:15 PM
    In this session, Vin Kumar and Mike Spires will discuss what Digital World Class performance looks like by the numbers, and how global business services (GBS) and technology executives are coming together to develop an approach that will allow them to invest in strategic digital priorities of the future, while making smart cost and agility decisions that will allow them to pursue revenue growth opportunities regardless of the adversity they may encounter.
    Where
    Salon 3 & 4

  • 2:30 PM – 3:15 PM
    In this session, Franco Girimonte and Amanda Newfield will discuss what Digital World Class performance looks like by the numbers, and how human resources executives are investing in strategic priorities, while making smart cost reductions that will allow them to pursue revenue growth opportunities regardless of the adversity they may encounter.
    Where
    Plaza 1

  • 3:30 PM – 4:15 PM
    Synchronizing global business services (GBS) and information technology (IT) is clearing a path to rapid digitization of business services. Having made significant progress in technology’s journey to Digital World Class™ performance, Albemarle took the bold step of placing its GBS and IT organizations under a single leader – the chief information and digital transformation officer. In this session, Patrick Thompson will discuss how this change has removed barriers, complexities and hurdles to speed up transformation progress. With combined oversight, the digitization of end-toend processes is easier to prioritize, engineer and deploy. Patrick will share how hiring and talent upgrades are also better coordinated now, achieving the goal of business digital services agility at a time when it is needed most.
    Where
    Salon 2 & 6

  • 4:15 PM - 4:30 PM
    Where
    Salon 2 & 6

Our Sponsors

Beroe
Coupa
Quadient
Sidetrade
TCS




Workiva




Location

The Whitley Atlanta Buckhead, 3434 Peachtree Road NE, Atlanta, GA 30326, USA

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